Return & Refund

Thank you for shopping with Luluslly.

At Luluslly, customer satisfaction is always our top priority. 

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to our size charts.

If you are not satisfied with the items you received, and wishing to return the item, pls check the details as follows.

-You should contact us within 24 hours( from the date that the item is received) if you want to return the item back to us.

-Luluslly accepts a partial or complete refund for the item which does not fit. But you need keep the item in good condition, that means the tag should be with the item and you never wear it to your event.

- If you are going to ship an item back to us, you should contact our customer support first within 24 hours; our customer representative will clarify for you. Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).

-We cannot accept returns on items that have been worn or damaged by improper cleaning method. 

-Shipping fee and rush order fee is nonrefundable.

If you have any further questions/issues, pls do not hesitate to contact us: [email protected]